Practice Newsletter: October 2024

 

Contacting the Practice

Our email inboxes are no longer being monitored for appointments, routine enquiries or prescription requests. Therefore please send all your requests for appointments, prescriptions, fit notes or any admin related query via the online form only.

The process is simple, safe and easy to navigate.

If you require an appointment outside the surgery’s opening hours please contact 111 or visit NHS 111 online.

 

How to book an appointment

All requests for appointments will be processed through the online process https://florey.accurx.com/p/G85114

  • Visit our website www.wellspractice.co.uk or 
  • Complete a request form on https://florey.accurx.com/p/G85114
  • The completed form will be triaged by our trained navigation team and you will be contacted with the outcome.
  • This could be a link sent to your phone to book an appointment, a direct telephone call, self-care advice, or navigation to a service that is more appropriate to help and support you.

If your request is deemed clinically appropriate for a GP appointment, this will be categorised under three levels of urgency:

  1. Same day
  2. Within 3 working days
  3. Within 10 working days

If you do not have a phone or you are less able to use the online form, please contact the Practice and inform staff who will be willing to support you in completing the online form

For non-clinical inquiries, including suggestions, complaints or compliments, please use the contact form on our website.

All messages are reviewed by our trained care navigators, and we will endeavor to respond within the required timeframe.   

Covid Vaccinations

If you are housebound and eligible for the COVID-19 vaccine, our staff will also administer it during their visit for your flu jab. This ensures you stay protected against both flu and COVID-19 in one convenient appointment.

 

Flu Seasons 2024/2025

We are excited to announce that our flu clinics have started and booking links have been sent to all eligible patients. You can now easily book your flu vaccination at your convenience. We greatly appreciate those who have already booked and kept their appointments – your support makes a big difference. Please continue to support us by getting your flu vaccination at the Practice. We ordered our vaccines taking into account the number of patients on our register.  

Choosing to go elsewhere may lead to excess vaccines and unnecessary wastage.  If you have not booked yet, do not worry – you can still walk in or contact us directly to arrange your flu vaccination. If you have already booked, please remember to keep your appointment.  

For our housebound patients, our staff will visit you at home to administer your flu vaccine. Visits will start on Tuesday 8 October 2024.  

flu-vaccination-new
 

SE London Cancer Alliance Patient Advisory Group

The South East London Cancer Alliance are currently looking for people who have accessed cancer care (in particularly chemotherapy and immunotherapy services) in one of the three hospital Trusts in South East London (Guy’s and St Thomas’ NHS Foundation Trust, Lewisham and Greenwich NHS Trust and King’s College Hospital NHS Foundation Trust) and are interested in sharing their experience with them and to help in planning for the future to ensure that it truly meets the needs of the people going through their services. 

If you interested and able to, please consider joining a small voluntary patient advisory group made up of approximately 4-5 people, to meet regularly for up to a year. The meetings will all take place virtually via MS Teams and will last for 1 hour. The first introductory meeting will take place in April 2025 (actual date to be confirmed).  

If you are interested and feel you can commit to join the monthly meetings, please contact Kathryn Innes via email.

 

Facts and Figures

Here are some facts and figures about our activities in September:

  • 4703 incoming calls
  • 4029 calls answered (85.7%)
  • 667 telephone appointments
  • 8415 appointments offered
  • 572 Blood tests
  • 3017 prescriptions issued
  • 65 Home Visits
  • Friends and Family Test: 95.6% of patients surveyed rated our services as very good or good.
a gp
 

Wasted Appointments

It is important that you cancel if you are unable to attend your GP or nurse appointment. We have made it very easy for you to cancel your appointments. You can cancel by calling the surgery and, when prompted, enter your date of birth or, by following the prompt on our reminder text. We are only able to offer your unwanted appointment if you cancel.

In August, of the 8415 appointments we offered, 367 (4.36%) people who booked, did not show up and failed to cancel.

 

Please be kind to our staff

We aim to treat all our patients courteously and with respect.  We will do everything possible to offer a service, which we ourselves would like to receive elsewhere.  

Please treat our staff with the same respect you would expect to receive. Physical violence, racial, sexual and verbal abuse of our staff will not be tolerated. Offenders will be reported to the police and deregistered.

 

Practice Closure

We will be closed for staff training at 12:30pm on Wednesday 16 October 2024 and reopen at 8am on Thursday 17 October 2024. If you need urgent medical assistance which cannot wait until the surgery reopens, please contact SELDOC who will be providing GP cover on 07483 155 397.  

For chest pain or collapse please dial 999. 

Should you need to see a doctor when we are closed, you can call 111 for advice.

Regards,

Antonia

Published: Oct 8, 2024