Making And Cancelling An Appointment

Appointments

Appointments may be made by telephone, website or by calling into the Practice and speaking to a receptionist. We operate a book on the day system Monday to Friday and ask Patients to phone in at 8:00am on the day that an appointment is needed. If you are unable to keep an appointment please let us know as it can be offered to another patient. We do try to run to time, but please be patient if you have to wait - some problems need more than the allotted time. If you feel you need a double appointment please tell the receptionist at the time of booking.

We are open on the two Saturdays a month. We hope this helps working patients.

There are a number of PRE-BOOKABLE appointments available.
Saturday's are for PRE-BOOKED appointments only.

Opening Hours

We offer a range of appointment times to patients over 5 mornings and 5 afternoons/evenings per week.

Making An Appointment

Appointments are "book on the day", although we do offer some book in advance appointments (up to 4 weeks in advance).
Appointment slots are for 10 minutes to discuss a single medical problem. If you intend to discuss several issues you should advise the receptionist that you require a double appointment. If the Dr feels unable to deal with all your issues in that slot, they may ask you to return at a later date to deal with any outstanding issues not fully explored.

When you telephone the practice to ask for an appointment with a doctor / nurse, the receptionist may ask you for a brief indication of your problem so that she can, where applicable, direct you to the most appropriate service to meet your needs. It is not always the doctor who is the best person to provide the service you require e.g. our nurse does most of our routine chronic disease care such as Asthma Checks, Blood Pressure reviews and minor illnesses such as coughs etc. If you prefer not to disclose your medical problem with the receptionist, your privacy will be respected. You will then be offered a routine appointment with the GP of your choice, if available. It should be remembered not all GP's work every day.

Urgent Appointments

If there are no appointments left and you need to be seen urgently, you may be advised that the doctor may call you back to discuss your problem and decide the best course of action.

If you have an urgent medical situation outside the Surgery times, click here for more information.

Practice Nurse Appointments

When you need an appointment with the practice nurse, you should advise the receptionist of the reason (eg, blood pressure check, diabetic review, etc) so that she can allocate the appropriate time for your appointment. For example, a blood pressure check usually takes 10 minutes, however, an interim diabetic review normally takes 20 minutes whilst a full review can take up to 30 minutes.

Cancelling An Appointment

If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated. Please remember that there is always a shortage of appointments an when you fail to attend you have prevented someone else from being seen in your place.

We have a 24hr cancellation line 020 8291 8503 or during surgery hours you can also call 020 8699 2840 and press option 1.